Customer Service is one of the fastest growing business sectors in the UK. Our courses are fully adaptable to different sectors. We offer high-quality training of the next generation on Customer service practitioners and supervisors to support the needs of this face paced industry.
Customer Service Practitioner Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, either from the workplace, digitally, or through going out into the customer’s own site.
Customer Service Specialist Level 3 Apprenticeship Standard
The customer service specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex requests.