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Sales Assistant and Animal Carer Apprentice
(Animaltastic Ltd)


Henlow, SG16 6BB

Course level:

Level 2

Course Duration:

16 months

Application Deadline Date:


Weekly Hours:

30 hrs


Apprenticeship Wage



About this opportunity:

Animaltastic is a small independent chain of pet shops. Our Henlow store is our largest store and is home to a wide variety of pet and exotic species that are not often found within the pet industry. Our staff are highly passionate about the animal industry and thrive on the opportunity of passing this on to our customers. As a small independent company, strive to provide a service that is often missed within larger companies; providing a personal service and ensuring our customers and animals are always at the heart of what we set up to achieve.

For this role we are looking for an individual with a passion for working with both people and animals. This role will involve working within a small but dynamic team to get the daily work load completed. Within the morning, daily animal maintenance will take the lead of the workload with the team pulling together to complete all jobs required to hold our 5 star licence. The rest of the day is spent ensuring that all our orders are processed, extra animal welfare jobs are completed, and everything else needed to keep are shop
looking perfect.

One part of this job will involve directly selling pets to the public. For this area, all candidates must feel confident in
speaking in a professional manner with customers and ensuring all information is past on to ensure the future care of our animals. A real passion for animals and their welfare be required to ensure that this is completed correctly, to ensure that we are able to offer the best possible customer service and ensure our animals are all going to the best possible homes.

This role will work directly under our Team Leader and Assistant Team Leader. We also have a Regional Team Leader that will help with the one to one training and help to ensure that we are guiding you in the correct way to make your apprenticeship a success. Our Henlow store specialises within reptiles and exotics. As a result, this role would be perfect for an individual with a true passion for reptiles and wanting to evolve this into a career. Working with animals and in retail can often be hard and messy work. However, for the right person, this can be a very rewarding role with many avenues to develop.

Apprentice Sales Assistant and Animal Carer Duties included but not limited to;

  • Daily Maintenance and health checks on all species of livestock. This includes the administration of oral and topical medication and ensuring a high level of animal health and welfare.
  • The uploading of new livestock and health check to eliminate the spread of disease within the animal collection.
  • Food preparation and presentation to meet the nutritional requirements of all livestock to ensure good health and well
  •  Assisting to present the animals to a high level of welfare.
  •  Liaising with clients in all areas of sales. Giving the highest level of customer service to all customers and ensuring that all clients leave with a positive attitude to the business.
  • Promoting sales and providing accurate and clear information regarding products and livestock during the sales process.
  • Stocking, replenishing and cleaning all sales areas.
  • Assisting with product selection.
  • Processing payments of various types.
  • Offering advice to customers.
  • Dealing with initial customer complaints.
  • Utilising specialist product knowledge.
  • Monitoring and updating sales display areas.
  • Dealing with telephone enquiries and orders in a professional manner.
  • Ordering of new stock and assisting in the receipt and unloading of goods.
  • Ensuring stock levels are kept accurate and suitability stocked at all times.

Desired Skills and Qualities

  • A real passion for the animal industry and caring for animals; a particular interest and passion for exotics and reptiles would be an advantage.
  • Previous reptile keeping experience and knowledge would be a huge advantage.
  • Outgoing and confident in talking to the public
  • Good communicator with both the public and within the working team
  • Excellent work ethics within a busy fast paced work environment.

Desired Qualifications

  • Completed GCSE level with good levels in English, Maths and Science desired but not essential

Future Prospects

  • Able to work up within the company to higher levels. With three shops, we have opportunities for growth. This also is possible as the company continues to grow. All of our main management individuals have come from lower level positions and built their way up to more senior roles.


  • Full training to be provided by the employer and KEITS at the place of employment.
  • The applicant will be working towards and gain a Level 2 Animal Care & Welfare Apprenticeship Standard.
  • The learner will be allocated an industry specific training consultant who will provide both remote and on site visits throughout the apprenticeship.
  • The apprentice will work towards an End Point Assessment (EPA) at the end of their apprenticeship.

Things to consider

  • KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise.
  • The apprentice will be working to build a portfolio of evidence and will be required to pass a knowledge test and an End Point Assessment (EPA) to complete the apprenticeship
  • To Apply click Apply for this Role and for our top tips on how to fill out your application form click here


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