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Principles of Customer Service

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Principles of Customer Service ​

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

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© 2021 KEITS Training Services Limited. All rights reserved. Registered in England. Registration Number: 3387664.

KEITS Training Services Limited, Registered Office: 10 London Mews, London, W2 1HY. Registered in England. Company Registration No 3387664.

© 2021 KEITS Training Services Limited. All rights reserved. Registered in England. Registration Number: 3387664.

KEITS Training Services Limited, Registered Office: 10 London Mews, London, W2 1HY. Registered in England. Company Registration No 3387664.