Administration assistants will be responsible for routine administration tasks directed by supervisors providing support to meet the needs of the organisation. Areas of work will be unique to each organisation and to the nature of the role.
They will use digital systems and tools to collate, extract and enter data. An administration assistant’s work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations.
They will support and communicate with internal and external stakeholders, and may interact with customers, and other service users.
Potential Job Roles
An Administration Assistant can work in a variety of job roles, including
- Administration Assistant
- Administration officer
- Business Support
- Data Clerk
- Receptionist
- Records Clerk
- Secretary
Administration assistants will be responsible for routine administration tasks directed by supervisors providing support to meet the needs of the organisation. Areas of work will be unique to each organisation and to the nature of the role.
They will use digital systems and tools to collate, extract and enter data. An administration assistant’s work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations.
They will support and communicate with internal and external stakeholders, and may interact with customers, and other service users.
Course Content
Skills
- IT security and use of cloud services
- Process and storage of information and data
- Use of software packages and tools
- Interpersonal skills
- Communication skills
- Professional Development
- Administration Skills
Knowledge
- The organisation and the role the apprentice plays
- Stakeholders and customers
- Relevant law and regulation
- Corporate social responsibility
- The organisation’s policies and processes
- Sustainability
- Software packages
- Principles of data and information handling
- Self-reflection models
- Quality assurance processes
The apprentice will also develop the Core Behaviours including professionalism, interpersonal qualities, managing own performance, adaptability and team working.
For further information on course content https://skillsengland.education.gov.uk/apprenticeships/st1472-v2-0
Delivery Method
The Administration Assistant Standard is delivered using remote training sessions. The apprenticeship will finish with an End Point Assessment (EPA) assessed by an Independent External Assessor (IEPA). EPA is sector specific and may involve practical assessments, written tests, professional discussions and review of evidence.
Expected Duration
14 -16 months with a minimum of 12 months