Apprentice Customer Service and Sales Advisor
(IntroCar Ltd)

The apprentice will be expected to confidently handle incoming telephone calls, accurately understand customer requirements, and process orders efficiently. Where a query cannot be resolved immediately, they should demonstrate the ability to reassure customers and ensure timely follow-up. The role will also involve managing inbound email enquiries. The apprentice will be required to build strong rapport with customers, identify opportunities to upsell where appropriate, and consistently deliver a high standard of customer service. A key part of the role will involve learning and developing a strong understanding of the company’s product range to effectively support sales activities. There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.

Desired Skills & Qualities

• A strong work ethic and excellent timekeeping are essential.
• The candidate should demonstrate a genuine willingness to assist customers and proactively resolve any issues that may arise. They must be able to act in the best interests of the company at all times.
• The role requires the ability to build and maintain positive relationships with customers, encouraging repeat business and long-term loyalty.
  Knowledge of vehicles and automotive parts would be advantageous, though it is not essential, as training can be provided.

Desired Qualifications

• Applicants MUST NOT already hold a level 2 or higher in Customer Service
• GCSE’s in maths & English are preferred, but not essential

Future Prospects

• There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.

Things to consider

• KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise.

Training

• Full Training to be provided by the employer and KEITS at the place of employment.
• The applicant will be working towards and gain a Level 2 Customer Service Apprenticeship.
• The learner will be allocated an industry specific training consultant who will provide both remoter and on site visits throughout the apprenticeship.
• The apprentice will work towards an End Point Assessment (EPA) at the end of the apprenticeship.
• Details of the apprentice standard can be found at : https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1