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Level 3 Business Admin Apprentice (Debenhams Ottaway LLP)


St Albans AL1 3EW

Course level:

Level 3

Course Duration:

16 months approx.

Application Deadline Date:


Weekly Hours:

36.25 hour. 9am – 5.15pm with some flexibility within 30 mins of these hours 1 hour lunch


£18,000 per year




None provided

About this opportunity:

Debenhams Ottaway is a progressive law firm with a long history and a reputation built on providing outstanding service and legal advice. Based in the heart of St Albans with a London presence, we help individuals, families and businesses in Hertfordshire, London and across the UK. We believe passionately in building long term relationships with our clients and people. Our teams of talented and ambitious people work together to help clients succeed. This is an opportunity to join an exciting and demanding work environment that offers support and guidance to help everyone achieve their best. Our career framework provides the opportunity to learn and develop in a structured but flexible way.

At Debenhams Ottaway, the client and our people are always at the heart of what we do. This role ensures that clients are welcomed into a clean, welcoming office and that team members have facilities required to deliver an excellent service. 

Key Responsibilities

The Facilities Assistant is responsible for:


  • Undertaking regular stock takes of stationary, catering supplies, hygiene products and other consumables, reordering as necessary.
  • Keeping the coffee machines clean and provisioned and acting as the first point of contact for any faults or engineer visits.
  • Maintaining office printers ensuring that they are well stocked with paper and ink.
  • Monitoring the facilities inbox and respond to or deal with enquires in an appropriate manner.
  • Assisting with office moves and workstation set up – updating the office floor plan in a timely manner.
  • Ensuring that the building is kept looking clean and tidy, including client and communal areas, around the front and rear doors, the kitchen and washroom.
  • Working closely with the receptionists, ensure any refreshments for training sessions and meetings are ordered, set out and cleared away as required.
  • Ensuring that client areas and meeting rooms are clean, properly provisioned and have the required refreshments and documentation for example Wi-Fi passwords in place.
  • Reserving parking spaces as requested.
  • Transportation of items between offices and to other locations as necessary.
  • Covering reception in the absence of the receptionists


  • Maintaining the company property register and company asset log as movement occur.
  • Running the weekly fire alarm test.
  • Supporting maintenance projects as required, updating the site maintenance log as necessary.
  • Undertaking building inspections in accordance with checklists, identify any concerns/issues in the building and raise to the relevant person.


  • Sorting incoming office post and deliveries.
  • Franking outgoing post and ensuring that the franking machine is maintained and loaded with sufficient funds.
  • Logging all incoming cheques and delivering them to the bank with completed paying in book.
  • Logging files for digital storage, arrange collections and destruction of hardcopy documents as required. Request files and deeds from Stephens when required and assist in the location of older files and deeds.
  • Checking invoices.
  • Other admin support as and when requested, such as photocopying, ordering business cards etc.

Why apply for this vacancy:

  • Great learning opportunities in a regional law firm within the wider Practice Support team
  • Successful learner who came from KEITS is now in a Senior Administrator position with the company
  • Wide range of company social events

Desired Skills and Qualities

  • Good IT skills particular with MS Office.
  • Good written and verbal communication skills.
  • Excellent organisational and time management skills.
  • Attention to detail / accuracy.
  • Able to lift, move and carry sizeable objects (manual handling)
  • Able to pitch in and work as part of a wider team
  • Confidentiality and discretion
  • Driven to provide an excellent service.
  • Full, clean driving licence is desirable
  • A commitment to continual learning and encouraging the same in others.
  • A supportive and collaborative approach

Desired Qualifications

  • GCSE or equivalent Grade 4/C or higher in maths and English desirable but not essential.
  • Applicant must not already hold a level 3 or higher in Business Admin

Future Prospects

  • Possibility of future employment if available.
  • Administrator, secretarial, assistant or paralegal positions


  • Full training to be provided by the employer and KEITS at the place of employment.
  • The applicant will be working towards and gain a Level 3 BA Apprenticeship.
  • The learner will be allocated an industry specific training consultant who will provide both remote and onsite visits throughout the apprenticeship.
  • The apprentice will work towards an End Point Assessment (EPA) at the end of their apprenticeship.

Things to consider

  • KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise
  • To Apply click Apply for this Role and for our top tips on how to fill out your application form click here



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