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Apprenticeships

Customer Service Practitioner Level 2 Apprenticeship Standard

Customer Service Apprenticeship Availability KEITS

Apprenticeships

Customer Service Practitioner Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, either from the workplace, digitally, or through going out into the customer’s own site. Often the first point of contact and working in any sector or organisation type, their actions influence the customer experience and satisfaction in the organisation.

The customer service practitioner demonstrates excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. Interactions may cover a wide range of situations including face-to-face, telephone, post, email, text and social media.

Potential Job Roles

A customer service practitioner can work in a variety of different environments, including:

Course Content

The Customer Service Practitioner Standard comprises of three main sections of knowledge, skills and behaviours. Some examples of the types of activities undertaken are below.

For further information on course content click here.

Delivery Method

The Customer Service Practitioner will be delivered remotely through systems like Microsoft Teams. There is always help and support available by both telephone and email. There is the opportunity for some face-to-face visits, depending on the situation. The apprenticeship will finish with an End Point Assessment (EPA) assessed by an Independent External Assessor (IEPA). The EPA is sector specific and may involve practical assessments, written tests, professional discussions and review of evidence. 

Expected Duration

Between 14 and 17 months.

Find an Opportunity

Current Opportunities in Customer Service

© 2022 KEITS Training Services Limited. All rights reserved. Registered in England. Registration Number: 3387664.

KEITS Training Services Limited, Registered Office: 10 London Mews, London, W2 1HY. Registered in England. Company Registration No 3387664.

© 2022 KEITS Training Services Limited. All rights reserved. Registered in England. Registration Number: 3387664.

KEITS Training Services Limited, Registered Office: 10 London Mews, London, W2 1HY. Registered in England. Company Registration No 3387664.